Field Service Team Leader-駐廠服務組長-后里美光Micron

職缺說明：
• Plan and undertake all maintenance activities on Edwards equipment at (Micron) customers in a safe, timely and effective manner, to meet the principal objectives of customers’ needs.
• Direct and integrate the equipment support activities of Edwards with those of other supporting groups, in order to provide operational continuity.
• Control inventory held at key customers in order to fully support the timely execution of all Edwards contracted activities in a manner which is cost effective for, and auditable by, both Edwards and customer.
• Liaise with Edwards Service Centre to ensure that operational, technical, and reporting requirements are achieved.
• Provide a first point of contact for product enquiries and technical advice for customers and Edwards team members within your group.
• Maintain local operating procedures to provide a training aid and reference source for Edwards on site staff and customer personnel, and to fulfil the requirements of any third-party quality system accreditation which may be required.
• Direct site effort to ensure cost of ownership targets contracted are achieved and contribute actively to continuous improvement and cost reduction targets during the lifetime of the contract.
• Ensure data collection information is maintained.

條件要求：
• An Electro-mechanical / Electronic engineering background with formal qualifications or equivalent.
• Significant knowledge of the semiconductor industry and it’s protocols.
• A minimum of four years of experience in an engineering, service, or maintenance role, involving direct contact with customers.
• Well-developed competency in customer service orientation.
• Significant experience which demonstrates good communication skills at all levels and an ability to lead and motivate a small team. In addition, must be capable of working remotely and operate on own initiative.
• Sufficient PC skills to manage information and to prepare reports and presentations.
• Knowledge of Edwards – (products to be added by local Field Service Manager)
• Sufficient knowledge of the Edwards organization to enable questions that cannot be answered locally to be directed to the appropriate group or individual.
• Competent in spoken and written English.

待遇福利：
• 待遇面議
• 保障年薪14個月(服務未滿365天依在職比例計算)
• 年度分紅、調薪，與績效獎金(依公司營運績效及個人績效)
• 員工推薦獎金最高25,000元
• 員工及其配偶子女免費團體保險
• 到職滿三個月且通過試用期後即可享有特休及相關福利：入職首年最多10天特休與15天帶薪病假、生育結婚津貼、PayEasy點數福利金、年度旅遊補助、年度福利津貼15,000元起、久任自願離職金提撥
• EF Learning英文學習平台、LinkedIn Learning、線上中文說書、Never Stop Learning Festival
• 集團內部職缺申請
• 同儕導師計畫
• Wellbeing Plan、年度健檢、健康講座
• 汽機車停車位、零食櫃、水果、研磨咖啡、手沖咖啡、茶包、文具櫃、沙發休憩閱讀區、北中南駐點辦公室
• Office Hour健康諮詢、EAPs員工協助方案
• 淨灘、團隊建立活動、國際婦女節、國際紳士節、同志驕傲月、全球多元意識月等慶祝活動、體育類社團
• 交通差旅津貼、海外商務旅行平安保險

應徵方式：
• 聯絡人: Veronica Peng
• Email: veronica.peng@edwardsvacuum.com, willie.tsai@edwardsvacuum.com
• 備註: 建議同時投遞104及愛德華先進科技招募網站，愛德華投遞網址：https://reurl.cc/LXKVye